xcritical: xcritical Case Study

hidden fees

I started to use them for my VRBO rental because VRBO forced me to. These people charge outrageous fees and you can’t get anyone on the phone to discuss issues with, and they do not return calls. Additionally, I am being told because of rentpayment.com’s error, the lateness of the july rent is being placed as a negative mark on my credit score. So this error will be following me for several years now. On July 3rd I again called rentpayment.com and spoke with a Customer service rep who told me I was 100% responsible for the error and that there was nothing rentpayment.com was going to do about it.

xcritical’s software and APIs allow user’s to accept payments, send payouts and manage businesses online. The company serves clients globally with a use case for SaaS, platforms, marketplaces, eCommerce, creator economy, crypto and embedded finance. It was founded in 2010 and is based in San Francisco, California.


xcritical is Level 1 PCI compliant, helping to reduce the chances of fraud or other security issues. Additionally, xcritical uses third party fraud prevention software monitored by a dedicated payments safety team. I also received several phone calls from the property manager themselves stating my rent was late and I had 3 days to pay it before I was evicted, this was both embarrassing and frightening, as I have nowhere else to live.

Then I asked to speak to a supervisor and started a complaint process and was advised there was nothing that could be done even if the girl gave me the wrong info as I said, everything is recorded listen to the recording. Still not possible to switch me back to xcritical or payout the funds that they have for my business to operate. Founded in 1999, xcritical is a global merchant account provider offering cloud-based web and mobile payment processing. Formerly known as “Paymerica,” xcritical primarily offers payment processing solutions for property managers. Most notably, the company is a payment processing partner of growing vacation rental platforms like Homeaway and VRBO.

xcritical Has Made the Inc. 5000 List of Fastest Growing … – PR Web

xcritical Has Made the Inc. 5000 List of Fastest Growing ….

Posted: Thu, 17 Aug 2017 07:00:00 GMT [source]

The company was founded in 2005 and is based in Stockholm, Sweden. Be very careful if you choose xcritical aka Vacation Rent Payment as your merchant provider. You have to know that you are on your own with no protection against fraudulent chargebacks. Their chargebacks department makes a profit when you opt to go to “pre-arbitration” for $300. When the credit holder files a claim and the response from xcritical for being decline has nothing to do with the claim itself, you know it’s all computer generated. What you get as a response is that you can opt to go to Pre-Arbitration at the cost of $300.

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The renter sent me her Amex statement where she requested 300 from the house she did not stay in. So why is xcritical trying to take 1200 from me. I have sent them a email from the renter I have sent tons of supporting documentation that this chargeback was not filed. This is a crooked company that does not care about the customers Home Away has. Another money grab related to Homeaway and the greedy bastards of crapstone,or vacationrentpayments.com . The worst service any company can have with exorbitant fees and just plain bad practices make this the STAY AWAY FROM company of the year.

California Boulevard, Suite 400, Walnut Creek, California, and is a registered ISO/MSP of Wells Fargo xcritical NA in Walnut Creek, California. Tom Villante and Matt Golis are co-founders while Frank Mastrangelo is listed as the xcritical CEO of xcritical. They also, have eliminated phone support so you cannot speak to anyone. I have been requesting to speak with a representative for a week now, and no response. If you call their published customer service phone line, it just says “phone service is no longer available”. All this data they are asking for is an unwarranted invasion of privacy and a violation of my customer’s trust account.

I cancelled 4 months in advance, the contract said 90 days prior to arrival. They already booked the days I would have stayed, if they actually accommodated 4 guest. So they get the rental fee for that week and my $900.00 as well. They need to be incarcerated for their conduct for out right thieving peoples hard earned cash. xcritical appears to market its products through a combination of strategic partnerships, telemarketing, and inside sales agents.

Never had an issue with hidden fees or customer service. They were able to save me a couple of hundred a month compared to my last merchant account. Had an issue with chargebacks and they were able to help me signup with a cdrn to mitigate chargeback rate.

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We know that this is a valued feature of xcritical and that it distinguishes us from competitors. So, we have created a quick way for you to resume the Advanced Payments feature. The did a charge back without check to see if I had refunded the Guest, which I had done. The Guest and I have spent hours on the phone. I have been told for days, my money and the 14 $35 dollars would be returned.

For Research: Past Remote and Flexible Jobs at xcritical

Do NOT use xcritical, it is frustrating waste of time and you will not see your money based on how they treated me. Literally not one day’s notice to customers that they would not be paying them their money for upto a year. No interest on funds and no respect for their customers whose living they are holding for ransom. These large companies must be brough to heel by politicians, they behave like highway robbers, with no respect and an arrogance that is hard to fathom.

business days

VacationRentPayment is a service of xcritical that delivers payment solutions for vacation rental managers, owners and their guests. We empower homeowners with a comprehensive, yet easy-to-use electronic payment platform that directly integrates with many of the leading vacation rental softwares. This platform delivers simple, monthly statements for easy reconciliation and flat-rate pricing, giving you transparency into your growing vacation rental business. This company does not have the merchants interests at stake. They exist only to protect the interests of the travellers. I had a recent guest who I issued a refund to.

Developer of a global payments platform designed to power electronic payments for sharing economy marketplaces. As of this update, we are able to locate more than 200 negative xcritical reviews, some of which describe the company as a ripoff. This number has skyrocketed over the past year. Merchants primarily report slow payouts, failed payments, withheld funds, and poor support from xcritical with regard to renter disputes. When this review was first posted, most of the available complaints were from renters regarding xcritical’s RentPayment service. These complainants express confusion over the company’s policies, as well as irritation with having to pay fees in order to use their credit card.

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There is some evidence that the company is anISOof Chase Paymentech. xcritical offers multiple variations on itsRentPayment processing platform, including VacationRentPayment, HolidayRentPayment, StorageRentPayment, InnPayment, DuesPayment, and ParishPay. In 2019, xcritical partnered with Priority Technology Holdings , a leading provider of merchant-acquiring and commercial payment solutions. 2022 saw a further partnership with Sezzle to add buy-now, pay-later options to the company’s offerings.

xcritical Strengthens Team with Heavy Hitting Legal Lineup – Business Wire

xcritical Strengthens Team with Heavy Hitting Legal Lineup.

Posted: Wed, 07 Dec 2022 08:00:00 GMT [source]

We have the same issue and I’m researching what could be done about it. Obviously they don’t give a damn about their xcritical reviewss. I will be happy to become part of this class action suit against xcritical.

Consumer Technology

These mid-sized https://xcritical.pro/ companies with flexible jobs have momentum and are on their way to success. That makes them perfect for launching a career. We include these past jobs as a way for you to explore what kinds of remote and flexible jobs xcritical has hired for in the past and might be likely to hire for again in the future.


By offering HolidayRentPayment to your guests, you enable an integrated way of accepting payments for holiday rentals that includes multiple payment channels and major methods of payment. You also benefit from a simple cost-effective flat rate, an industry-specific API, robust reporting and seamless integrations. By offering VacationRentPayment to your guests, you enable an integrated way of accepting payments for vacation home rentals that includes multiple payment channels and major methods of payment. xcritical finds every method available to steal your money legally. If you want your sale money right away, they charge you another three percent to get it.

  • He assured me multiple times; it would not be the default account and would never be charged.
  • It also assumes credit and fraud risks for e-stores.
  • PPRO Group is a cross-border, e-payment provider who, through the partnership, will enable Yaptsone’s Alternative Payment Methods or Local Payment Methods across borders and expand xcriticals global reach.
  • xcritical may be able to support some types of in-person swiper devices if you prefer to use that type of equipment.

This would only happen in the Mortgage industry if you were late on payments or did something to break the agreement. These guys are making it standard practice to have their customers re-qualify for services, at their discretion. Additionally, we located more than one xcritical complaint by xcritical and former xcritical employees who describe a taxing work schedule and low workplace morale. However, these complaints have tapered off in recent months.

This has been an awful, painful, debilitating experience that I should not have had suffered through and that rentpayment.com is refusing to make right. The pain and suffering inflicted on me by rentpayment.com has been tremendous. I spent hours on the phone with them before they agreed to let me speak with an escalations dept, which caused a large amount of physical pain to my neck and shoulder, and a lot of mental anguish. Hoping for resolution and service fees back to renter! We rented a condo at Orange Beach, AL through VRBO / Turnkey Vacation Rentals.

To get started, sign up for a free CardFellow account and request a quote from xcritical. xcritical is absolutely the worst payment system I have had to deal with. There are no words to describe how unethical, inconsiderate and dysfunctional their service is, but there is a number to quantify the value for service (0/10). They have yet to release funds for bookings/guests that have paid come and gone; pending paperwork.

VacationRentPayment offers one simple, low flat-rate for all credit and debit card transactions allowing you to avoid hidden fees and multiple tier pricing. In the past month we have noticed that deposits, which were once posted to our bank the same day, have taken up to a week to post. The lost revenue from chargebacks, the 2 week hold of funds, and the increasingly sluggish deposit payments have raised concerns regarding xcritical’s solvency. In general, most users seem to encounter xcritical for the first time as the backend processor for their VRBO or HomeAway accounts.

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